Warranty Policy

Duschprodukter Sweden AB
Solbräckegatan 41A, 442 45 Kungälv
info@dpsgroup.se | 031-330 00 10
Corporate ID: 559171-8274 

This warranty applies to products manufactured or distributed by Duschprodukter Sweden AB (DPS Group) as of January 1, 2026. The warranty covers only manufacturing and material defects that arise in accordance with applicable installation and maintenance instructions. For products used in public or commercial settings, the warranty applies only by special agreement. 

This applies in addition to the consumer’s statutory right to file a complaint. 

1. Warranty Periods by Product Category

2. Warranty periods for components

3. Warranty Terms

• The warranty is valid from the product’s original date of purchase. A receipt must always be presented. 

• The warranty applies only to the original purchaser of the product and is not transferable. 

• The issue must be reported within a reasonable time (maximum 2 months) after the defect is discovered. 

• Duschprodukter Sweden AB will determine whether the product should be repaired, replaced, or credited. 

• Replaced parts become the property of DPS Group, unless otherwise agreed. 

• If the item is no longer in the product line, an equivalent replacement product will be offered. 

• For warranty service within three years of purchase, DPS Group covers materials, replacement parts, labor costs, and travel expenses. After three years, only replacement parts or a replacement product are covered—not labor costs, travel expenses, or consequential costs. 

• Warranty service does not extend or renew the product’s warranty period. 

4. Exceptions

The warranty does not apply in the following cases: 

• Improper installation, handling, or lack of maintenance. 

• Use in any environment other than a residential bathroom. 

• Limescale, dirt, or impurities in the water that cause damage or operational malfunctions. 

• Frost, lightning, power surges, or external influences. 

• Use of incorrect cleaning products or abrasive agents. 

• Normal wear and tear, scratches, marks, or discoloration. 

• Products that have been modified, rebuilt, or repaired without approval from DPS Group. 

• Shipping damage (must be reported immediately upon receipt). 

5. Complaint Procedure

• Complaints must be submitted in writing to info@dpsgroup.se. 

• A receipt or proof of purchase must be attached. 

• The product must be available for inspection. 

• If the complaint is approved, DPS Group will determine whether the product should be repaired or replaced. 

• If an inspection shows that the defect is not covered by the warranty, the customer may be charged for inspection costs. 

6. Limitation of Liability

• Duschprodukter Sweden AB’s liability is limited to the purchase price of the product. 

• The warranty does not cover indirect or consequential damages such as loss of income, downtime, or damage to other property. 

• With respect to business owners, Duschprodukter Sweden AB assumes no liability under this warranty for direct or indirect unforeseen damages or consequential damages, losses, or expenses, or loss of profits, use, or damage to goodwill, reputation, or lost business, regardless of whether they arise directly or indirectly from the purchase, use, or sale of the product. 

7. Geographical Scope

• This warranty policy is limited to Sweden and products purchased in Sweden. 

• Warranty services provided under this warranty policy are limited to Sweden. 

8. Applicable Law

• This warranty is in addition to any rights the buyer may have under mandatory applicable Swedish law. 

• No provision in this warranty policy limits or excludes the buyer’s statutory rights. 

9. Installation and Maintenance Instructions

For the warranty to be valid, installation and maintenance must be performed in accordance with the product’s installation and maintenance instructions. Installation must be performed by a qualified professional.